Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

We currently ship to locations supported during checkout. Availability may vary by product and destination.

Shipping Times

Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be affected by weather, carrier delays, customs clearance, holidays, or other events beyond our control.

Shipping Charges

Shipping charges are displayed during checkout unless free shipping is offered.

Order Tracking

A shipping confirmation email with tracking information will be sent once your order has been dispatched.

Damaged, Lost or Missing Shipments

Please inspect your package upon delivery. If your order arrives damaged, contains missing parts, or appears lost, contact support@kd-stonedge.com within 7 days with your order number and photos if applicable.

Incorrect Address

Customers are responsible for providing an accurate shipping address. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact

For shipping questions, contact support@kd-stonedge.com.